Information We Collect
Lunorad collects information that you voluntarily provide when registering for our programs, contacting us, or using our services. This includes personal details necessary for program participation and communication.
We collect contact information such as name, email address, and age group to ensure appropriate program placement and safety considerations. Health-related information is collected only when necessary for program customization and participant safety.
Our website automatically collects technical information including browser type, operating system, and usage patterns to improve user experience and website functionality. This technical data does not personally identify individual users.
How We Use Your Information
Personal information is used primarily to deliver our wellness programs effectively and safely. We use contact details to communicate about classes, schedule changes, and program updates relevant to your participation.
Health-related information helps our instructors provide appropriate modifications and ensure program activities align with individual capabilities and safety requirements. This information is treated with strict confidentiality and shared only with qualified staff members.
We may use aggregated, anonymized data for research purposes to improve our programs and contribute to wellness research for senior populations. Individual participants are never identifiable in such research applications.
Occasionally, we send newsletters and program announcements to registered participants. Recipients can opt out of these communications at any time through simple unsubscribe mechanisms provided in all messages.
Information Sharing and Protection
Lunorad does not sell, trade, or rent personal information to third parties. Your data remains confidential and is accessible only to authorized staff members who require access to fulfill their professional responsibilities.
In emergency situations, we may share relevant health information with medical professionals or emergency responders to ensure participant safety and appropriate care. Such sharing occurs only when necessary for immediate health and safety concerns.
We implement industry-standard security measures to protect personal information from unauthorized access, alteration, or disclosure. These measures include secure data storage, access controls, and regular security assessments.
Data transmission between users and our systems is encrypted using secure protocols. Physical access to information storage areas is restricted to authorized personnel only.
Your Rights and Choices
Participants have the right to access, review, and request corrections to their personal information maintained by Lunorad. We respond promptly to such requests and ensure accuracy of updated information.
You may request deletion of your personal information at any time, subject to legal and safety requirements. Some information may be retained for legitimate business purposes such as compliance with regulations or resolution of disputes.
Communication preferences can be updated through your account settings or by contacting our staff directly. You control the frequency and types of communications you receive from our organization.
If you have concerns about how your information is handled, please contact our privacy team for prompt resolution. We take privacy concerns seriously and work diligently to address any issues.
Website Technology and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyze website usage patterns. These technologies help us understand how visitors interact with our content and improve our services accordingly.
Essential cookies are necessary for basic website functionality and cannot be disabled. Optional cookies enhance features such as remembering user preferences and providing personalized content recommendations.
Users can control cookie settings through their browser preferences and our cookie consent management system. Detailed information about cookie usage is available in our separate Cookie Policy document.
We do not use invasive tracking technologies or share tracking data with advertising networks. Our focus remains on providing valuable content and services rather than commercial data collection.
Updates and Contact Information
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated to registered users through our standard communication channels.
The effective date of policy changes will be clearly indicated, and continued use of our services constitutes acceptance of updated terms. Users are encouraged to review policy updates to stay informed about information handling practices.
For questions about this Privacy Policy or our information practices, please contact our team through the contact methods provided on our website. We welcome feedback and work to address concerns promptly.
Lunorad is committed to maintaining the highest standards of privacy protection while delivering exceptional wellness programs for our senior community members.
Effective Date
This Privacy Policy is effective as of January 1, 2025, and governs the collection, use, and protection of personal information by Lunorad and its associated programs.